Frequently Asked Questions

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After your package is shipped you recieve a tracking number via email and sms. You can use this number to track your package via this link https://giano.global/apps/track123

First, check around your delivery area and with neighbors. If still missing, contact the courier directly and reach out to us for help.

Please check your spam or junk folder. If it’s not there then contact us.

Yes, we do ship internationally. The shipping fee may vary depending on your location

Standard orders are delivered within 2–9 business days.

Shipping delays can occur due to high demand or customs. If your package hasn’t moved in 5+ days, contact us.

If your order hasn’t shipped yet, contact us as soon as possible to change the address.

Our return policy allows you to return items within 7 days of delivery. Products must be unused, unwashed, and in their original packaging with tags intact.

Return shipping is free for defective/wrong items. For other cases, customers bear the return shipping costs.

We’re sorry! Please contact us within 24 hours of the delivery with photos and your order number.

You can exchange an item with a lower-price item or the same item with a different size if your order has not been shipped yet. Contact us to start the exchanging process.

You are able to cancel your order before it is shipped out.

Orders may be canceled due to payment issues, stock unavailability, or suspicious activity. You’ll receive a full refund if charged.

Use our size chart on each product page. We also provide body measurements to help you choose.

We use premium materials like 100% cotton, cotton-poly blends, and fleece. Material info is listed in each product description.

We try our best to match real-life colors, but slight differences may occur due to lighting or screen settings.

Some items may shrink after washing, but it is rare if you follow the instructions on the product page. We strongly recommend hand-washing all items. If using a machine, please select the hand-wash cycle to avoid shrinking or damage.

You are able to pay with the following providers: Amazon Pay, American Express, Apple Pay, Diners Club, Discover, Google Pay, Mastercard, PayPal, Shop Pay and Visa. All transactions are encrypted and processed securely via trusted payment gateways.

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